# Consumer Rights Directive – Directive 2011/83/EU URL: https://consilena.com/coverage/laws/stat_eu_32011l0083 - Jurisdiction: European Union - Type: Directive - Short name: Consumer Rights Directive - Identifier: 32011L0083 - Current as of: 27 September 2026 - Provisions: 44 - Official text: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02011L0083-20260927 - Licence: [Commission Decision 2011/833/EU](https://eur-lex.europa.eu/eli/dec/2011/833/oj) - Attribution: Source: EUR-Lex, © European Union, https://eur-lex.europa.eu. Reuse authorised under Commission Decision 2011/833/EU; only the Official Journal text is authentic. > The library is a research copy. Check the official source before relying on a provision: the text published there, not the copy in Consilena, is the law. ## Provisions ### Chapter I – Subject matter, definitions and scope - **Art. 1 Subject matter**: The purpose of this Directive is, through the achievement of a high level of consumer protection, to contribute to the proper functioning of the internal… - **Art. 2 Definitions**: For the purpose of this Directive, the following definitions shall apply: (1) ‘consumer’ means any natural person who, in contracts covered by this Directive… - **Art. 3 Scope**: 1. This Directive shall apply, under the conditions and to the extent set out in its provisions, to any contract concluded between a trader and a consumer… - **Art. 4 Level of harmonisation**: Member States shall not maintain or introduce, in their national law, provisions diverging from those laid down in this Directive, including more or less… ### Chapter II – Consumer information for contracts other than distance or off-premises contracts - **Art. 5 Information requirements for contracts other than distance or off-premises contracts**: 1. Before the consumer is bound by a contract other than a distance or an off-premises contract, or any corresponding offer, the trader shall provide the… ### Chapter III – Consumer information and right of withdrawal for distance and off-premises contracts - **Art. 6 Information requirements for distance and off-premises contracts**: 1. Before the consumer is bound by a distance or off-premises contract, or any corresponding offer, the trader shall provide the consumer with the following… - **Art. 6a Additional specific information requirements for contracts concluded on online marketplaces**: 1. Before a consumer is bound by a distance contract, or any corresponding offer, on an online marketplace, the provider of the online marketplace shall… - **Art. 7 Formal requirements for off-premises contracts**: 1. With respect to off-premises contracts, the trader shall give the information provided for in Article 6(1) to the consumer on paper or, if the consumer… - **Art. 8 Formal requirements for distance contracts**: 1. With respect to distance contracts, the trader shall give the information provided for in Article 6(1) or make that information available to the consumer in… - **Art. 9 Right of withdrawal**: 1. Save where the exceptions provided for in Article 16 apply, the consumer shall have a period of 14 days to withdraw from a distance or off-premises… - **Art. 10 Omission of information on the right of withdrawal**: 1. If the trader has not provided the consumer with the information on the right of withdrawal as required by point (h) of Article 6(1), the withdrawal period… - **Art. 11 Exercise of the right of withdrawal**: 1. Before the expiry of the withdrawal period, the consumer shall inform the trader of his decision to withdraw from the contract. For this purpose, the… - **Art. 11a Exercise of the right of withdrawal from distance contracts concluded by the means of an online interface**: 1. For distance contracts concluded by the means of an online interface, the trader shall ensure that the consumer can also withdraw from the contract by using… - **Art. 12 Effects of withdrawal**: The exercise of the right of withdrawal shall terminate the obligations of the parties: (a) to perform the distance or off-premises contract; or (b) to… - **Art. 13 Obligations of the trader in the event of withdrawal**: 1. The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not… - **Art. 14 Obligations of the consumer in the event of withdrawal**: 1. Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised… - **Art. 15 Effects of the exercise of the right of withdrawal on ancillary contracts**: 1. Without prejudice to Article 15 of Directive 2008/48/EC of the European Parliament and of the Council of 23 April 2008 on credit agreements for consumers… - **Art. 16 Exceptions from the right of withdrawal**: Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the… - **Art. 16a Information requirements for distance contracts for consumer financial services**: 1. In good time before the consumer is bound by a distance contract, or any corresponding offer, the trader shall provide the consumer, in a clear and… - **Art. 16b Right of withdrawal from distance contracts for financial services**: 1. Member States shall ensure that the consumer has a period of 14 calendar days to withdraw from a contract without penalty and without giving any reason… - **Art. 16c Payment of the service provided before withdrawal**: 1. Where the consumer exercises the right of withdrawal under Article 16b, the consumer may only be required to pay for the service actually provided by the… - **Art. 16d Adequate explanations**: 1. Member States shall ensure that traders are required to provide adequate explanations to the consumer concerning the proposed financial services contracts… - **Art. 16e Additional protection regarding online interfaces**: 1. Without prejudice to Directive 2005/29/EC and Regulation (EU) 2016/679, Member States shall ensure that traders, when concluding financial services… ### Chapter IV – Other consumer rights - **Art. 17 Scope**: 1. Articles 18 and 20 shall apply to sales contracts. Those Articles shall not apply to contracts for the supply of water, gas or electricity, where they are… - **Art. 18 Delivery**: 1. Unless the parties have agreed otherwise on the time of delivery, the trader shall deliver the goods by transferring the physical possession or control of… - **Art. 19 Fees for the use of means of payment**: Member States shall prohibit traders from charging consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader… - **Art. 20 Passing of risk**: In contracts where the trader dispatches the goods to the consumer, the risk of loss of or damage to the goods shall pass to the consumer when he or a third… - **Art. 21 Communication by telephone**: Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract… - **Art. 22 Additional payments**: Before the consumer is bound by the contract or offer, the trader shall seek the express consent of the consumer to any extra payment in addition to the… ### Chapter V – General provisions - **Art. 22a Harmonised notice and harmonised label**: 1. In order to ensure that consumers are well informed and can easily understand their rights throughout the Union, a harmonised notice shall be used for the… - **Art. 23 Enforcement**: 1. Member States shall ensure that adequate and effective means exist to ensure compliance with this Directive. 2. The means referred to in paragraph 1 shall… - **Art. 24 Penalties**: 1. Member States shall lay down the rules on penalties applicable to infringements of national provisions adopted pursuant to this Directive and shall take all… - **Art. 25 Imperative nature of the Directive**: If the law applicable to the contract is the law of a Member State, consumers may not waive the rights conferred on them by the national measures transposing… - **Art. 26 Information**: Member States shall take appropriate measures to inform consumers and traders of the national provisions transposing this Directive and shall, where… - **Art. 27 Inertia selling**: The consumer shall be exempted from the obligation to provide any consideration in cases of unsolicited supply of goods, water, gas, electricity, district… - **Art. 27a Committee procedure**: 1. The Commission shall be assisted by a committee. That committee shall be a committee within the meaning of Regulation (EU) No 182/2011 of the European… - **Art. 28 Transposition**: 1. Member States shall adopt and publish, by 13 December 2013, the laws, regulations and administrative provisions necessary to comply with this Directive… - **Art. 29 Reporting requirements**: 1. Where a Member State makes use of any of the regulatory choices referred to in Article 3(4), Article 6(7), Article 6(8), Article 7(4), Article 8(6), Article… - **Art. 30 Reporting by the Commission and review**: By 13 December 2016, the Commission shall submit a report on the application of this Directive to the European Parliament and the Council. That report shall… ### Chapter VI – Final provisions - **Art. 31 Repeals**: Directive 85/577/EEC and Directive 97/7/EC, as amended by Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning… - **Art. 32 Amendment to Directive 93/13/EEC**: In Directive 93/13/EEC, the following Article is inserted: ‘Article 8a 1. Where a Member State adopts provisions in accordance with Article 8, it shall inform… - **Art. 33 Amendment to Directive 1999/44/EC**: In Directive 1999/44/EC, the following Article is inserted: ‘Article 8a Reporting requirements 1. Where, in accordance with Article 8(2), a Member State adopts… - **Art. 34 Entry into force**: This Directive shall enter into force on the 20th day following its publication in the Official Journal of the European Union. - **Art. 35 Addressees**: This Directive is addressed to the Member States. --- Consilena is a software provider, not a law firm. AI output is not legal advice: consult a licensed lawyer in the relevant jurisdiction. Page: https://consilena.com/coverage/laws/stat_eu_32011l0083. Index of every page: https://consilena.com/llms.txt.