About these terms
Consilena is provided by CONSILENA LIMITED, registered in England and Wales under company number 17297594, registered office 518 Maurer Court, John Harrison Way, London SE10 0SX, United Kingdom (“we”, “us”). By creating an account or using the service you agree to these terms. If you use Consilena for an organisation, you confirm you may bind it, and “you” includes that organisation.
You must be 18 or over. Some parts of these terms apply differently depending on whether you use Consilena as a consumer (for purposes outside your trade, business or profession) or as a business; we say so where it matters.
The service
Consilena is an AI workspace for legal research and drafting: you ask questions and attach documents, and AI agents search legal sources, read documents, draft, compare and verify, recording each step and citing the provisions they rely on. Features are described on the site and in the product.
Not legal advice
AI output is not legal advice — consult a licensed lawyer in the relevant jurisdiction.
Consilena is a software provider, not a law firm. We do not provide legal advice or legal services, and using Consilena does not create a lawyer–client relationship with us. You are responsible for checking output before relying on it; see the AI disclaimer.
Your account
Keep your sign-in details secure and tell us at once if you think someone else has used your account. You are responsible for activity on your account. Follow the acceptable use policy.
Credits, prices and refunds
- New accounts receive free start credits. After that, you buy credit packs; there is no subscription.
- Each question costs credits according to the models, mode and number of jurisdictions you choose. The product shows an estimate before you send a question; the credits actually used are shown afterwards.
- Pack prices are shown before you buy, with any VAT that applies.
- Credits do not expire. Credits have no cash value, cannot be transferred, and free credits cannot be refunded.
- You can ask for a refund of unused purchased credit within 14 days of purchase. Write to [email protected].
- If you are a consumer, you also keep your statutory rights, including your right to cancel a digital service within 14 days. If you start using purchased credits within that period, you agree that the service begins at once and that credits used are not refundable.
Your content
You keep all rights in the questions, documents and other material you put into Consilena. You give us permission to host, process and transmit it only to provide the service to you, including sending it to the AI model providers listed in the privacy policy. We do not use your documents to train AI models.
You confirm you have the rights and permissions needed to upload your content and to have it processed in this way.
AI output
As between you and us, you may use the answers, drafts and files the service produces for you, subject to the rights of others (for example in legislation or documents you supplied). Output may be similar to output produced for other users. We do not guarantee that output is accurate, complete or suitable for your purpose.
Lawyer handover
You can ask to be put in touch with a law firm. We pass on a summary you approve, with names and contact details redacted, only after you consent and the firm accepts. Firms are independent of us; any engagement, advice and fees are between you and the firm, under the firm’s own terms and regulator.
Beta features
Features marked beta, such as Consilena for Word, are still being developed. They may change, be withdrawn or behave unexpectedly.
Availability and changes
We work to keep Consilena available but do not promise uninterrupted service; we may pause it for maintenance or security. We may change features and these terms. For a change to these terms that affects you materially, we will tell you in advance; if you do not agree, you can stop using the service and ask for a refund of unused purchased credit.
Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
If you are a business: we are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss, or for any loss caused by relying on output without checking it. Our total liability in any 12 months is limited to the amount you paid us in that period.
If you are a consumer: we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses. Your statutory rights are not affected.
Suspension and closing your account
You can close your account at any time. We may suspend or close an account that breaks these terms or the acceptable use policy, or where the law requires; where reasonable we will warn you first. When an account closes, we delete your content as described in the privacy policy.
Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you also keep the protection of the mandatory laws of your country and may bring proceedings in your local courts.
Contact
CONSILENA LIMITED, 518 Maurer Court, John Harrison Way, London SE10 0SX, United Kingdom · [email protected]